bkfb Privacy Policy

1 Introduction and Purpose of This Policy

bkfb (referred to hereinafter as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We believe that protecting the privacy and security of every user's personal information is our fundamental responsibility.

This privacy policy describes how bkfb collects your personal information, the purposes for which it is used, how long it is stored, and under what circumstances it may be shared with third parties. By using or registering on our website, you agree to the terms of this policy.

We reserve the right to update this policy at any time. You will be notified in due course if any changes are made.

2 What Information We Collect

To create an account and use services on bkfb, the following types of information may be collected from you:

Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID card or passport number (where applicable)
• Email address
• Mobile number (for bKash / Nagad / Rocket / Upay verification)

Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal details

Technical Information

• IP address and device identifier information
• Browser type and version
• Cookie and session data
• Login times and access logs
• Gaming history and betting activity

3 Purpose of Data Collection

The information collected from you is used for the following legitimate purposes:

• Account Management: To ensure registration, login, and account security.
• Identity Verification: To confirm the user's age (21+) and identity.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To provide 24/7 live chat assistance and resolve issues.
• Fraud Prevention: To prevent unauthorized access, money laundering, and other illegal activity.
• Service Improvement: To analyze user experience and further improve the platform.
• Promotional Communications: To inform you about bonuses and offers with your consent.
• Legal Obligations: To comply with applicable laws and regulatory guidelines.
• Responsible Gaming: To help protect users by identifying unusual gaming behavior.

4 Data Sharing Policy

bkfb does not sell your personal information or share it with advertisers. However, information may be shared in the following specific circumstances:

Payment Processors

Only the minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with them. These service providers process information in accordance with their own privacy policies.

Technology Partners

Technology providers that assist in operating our platform may process information only under contract and for specified purposes.

Legal Reasons

Information may be disclosed pursuant to a court order or a lawful request from a government or regulatory authority. In such cases, we provide only what is legally required.

Fraud Prevention

Information may be shared with relevant authorities to prevent financial fraud, identity theft, or cybercrime.

5 Cookies and Tracking Technologies

The bkfb website uses cookies and similar technologies. These help improve your browsing experience and ensure the platform functions properly.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Store language preferences and user settings.
• Analytics Cookies: Analyze website usage to help improve services.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

6 Data Security Measures

bkfb uses industry-standard security technologies and processes to protect your personal and financial information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on secured and controlled servers.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Regular Security Audits: Regular reviews to identify and address system vulnerabilities.
• Staff Training: Our team receives regular training on data protection.
• Access Controls: Only authorized staff can access the information they need.

However, 100% security on the internet cannot be guaranteed. In the event of any security incident, we will act promptly and notify affected users in due course.

7 Data Retention Period

bkfb retains your personal information only for as long as necessary:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Transaction records may be retained for a defined period after account closure to meet legal obligations.
• Financial Records: Transaction-related information must be retained for a set period in accordance with financial laws.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

Once the retention period ends, information is securely and permanently deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

Right to Access

You may request to know what information we hold about you. We will generally respond within 30 business days.

Right to Rectification

You may request correction of any errors in your information. You can also update some information yourself through your account settings.

Right to Erasure

You may request deletion of your information where there is no legal obligation to retain it. This may be limited in the case of active accounts.

Right to Object to Processing

You may object to your information being used for marketing purposes and withdraw your consent at any time.

To exercise these rights, please contact our support team: [email protected]

9 Protection of Minors' Data

bkfb is intended for individuals aged 21 and above only. We never intentionally collect information from anyone under the age of 21.

Age is verified during the registration process. If we suspect that a user has registered by providing a false age, that account will be suspended immediately and the related information will be deleted.

If it appears that a minor has opened an account, we request that their guardian contact us.

10 Third-Party Links and Services

The bkfb platform has integrated connections with various game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others) and payment services (bKash, Nagad, Rocket, Upay).

These third-party providers follow their own privacy policies. For details about their policies, please visit the relevant service's website. bkfb is not responsible for the data protection practices of third parties.

However, we work only with trusted and reputable providers and have contractual agreements with them to ensure data protection standards are met.

11 Policy Changes and Updates

bkfb reserves the right to amend this privacy policy at any time. For significant changes, we will:

• Publish a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy. If you do not agree to the new policy, please request that your account be closed.